Return & Refund Policy
GenNext Dental Lounge – Ranchi
Website: www.gennextdental.in
Effective Date: 18th Sept. 2025
At GenNext Dental Lounge, we are committed to providing high-quality dental products and services to our patients and customers. Due to the nature of dental and healthcare products, our return and refund practices are designed to ensure safety, hygiene, and regulatory compliance while maintaining customer satisfaction.
1. Scope of Policy
This Return & Refund Policy applies to:
Dental care products purchased directly from GenNext Dental Lounge (in-clinic or via our website).
Prepaid dental service packages, where applicable.
2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged once sold:
Opened or used dental care products
Customized dental appliances (e.g., retainers, aligners, mouthguards, dentures)
Personal hygiene items
Products damaged due to misuse, improper storage, or handling
3. Eligible Returns
Returns may be accepted under the following conditions:
The product is unused, unopened, and in its original packaging.
The return request is raised within 48 hours of purchase or delivery.
A valid invoice or proof of purchase is provided.
GenNext Dental Lounge reserves the right to inspect the product before approving any return.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, expired, or incorrect:
Notify us within 24 hours of receiving the product.
Share photographs and invoice details via email or WhatsApp.
After verification, we will offer replacement or store credit, depending on product availability.
5. Refund Policy
Approved refunds will be processed within 7–10 business days.
Refunds will be issued through the original mode of payment.
Shipping or delivery charges (if applicable) are non-refundable, unless the return is due to our error.
6. Cancellation of Orders
Orders may be cancelled before dispatch for a full refund.
Once dispatched, cancellations are not permitted and the standard return policy will apply.
7. Dental Services & Treatment Packages
Fees for completed dental consultations, procedures, or treatments are non-refundable.
For prepaid treatment packages, refunds (if any) will be calculated based on the services already utilized and administrative costs.
Appointment cancellations or rescheduling should be made at least 24 hours in advance.
8. How to Request a Return
To initiate a return or report an issue, please contact us:
GenNext Dental Lounge
Address: 1st floor, BITTU BHAWAN, Singh More, Kalyanpur, Ranchi, Jharkhand,India 834003
Phone: +91 7903250403
Email: genextdentallounge@gmail.com
Website: www.gennextdental.in
Please include your order details, invoice, and reason for return to help us assist you quickly.
9. Policy Updates
GenNext Dental Lounge reserves the right to modify this Return & Refund Policy at any time without prior notice. Updates will be posted on our website with the revised effective date.
Thank you for trusting GenNext Dental Lounge with your dental care needs. Your safety, comfort, and satisfaction remain our top priority.